Returns & Exchanges

Due to the perishable nature of our baking mixes and frostings, we cannot accept physical returns of food items; however, your satisfaction is our priority and we will gladly issue a refund or replacement for any quality issues or shipping damage.

1

Contact Support

Send an email to our customer care team within 30 days of your purchase with your order number and a brief description of the issue.

2

Provide Documentation

Include photos of any damaged packaging or product inconsistencies to help our quality control team investigate the matter.

3

Review Process

Our team will review your request within 2-3 business days and determine the best resolution, whether it's a full refund or a fresh shipment.

4

Resolution

Approved refunds will be processed back to your original payment method, or a replacement tracking number will be sent to your email immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing